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Archive for November, 2011

Valuable Content Increases Targeted Search Engine Traffic

November 30, 2011 in Network Marketing | Comments (0)

We all know that web traffic comes through the search engines as also that keywords and links to your site affect your ranking in the search engines.

Consider how often the keyword phrase is used on the page. Your keywords tell the search engines what you do.

Search engines look at your tags, inbound links and then your sales copy. This is what determines your relevance to what the search engines are after.

Consider how often your main keyword phrase is used on the page.

You need to write keyword-rich copy without compromising readability because this is important to visitors. And their the ones that buy your product or service.

Make sure your copy on your website ensuring it’s agreeable to both search engines and your visitors.

Create your pages around key offerings or benefits. Categorize your pages

Find out what keywords your customers are searching for and keep in mind that there’s much competition competing for single keywords. Spend some time analyzing what words people use when they’re searching for a product or service as well as the content online.

Focus on one or two keyword phrases on each page. These words you’ll want to use to describe your product or service. Your website reflects the quality of your service so make it easy for your visitors to read and navigate.

Developing a great content site helps increase targeted traffic, which produces more sales, which in turn means more income for you.

Download this Free Course that helps you writing high value content that builds targeted traffic whether you want to grow an existing online business, or create a secondary income stream.


Don’t Shoot the Sales Team

November 29, 2011 in Business | Comments (0)

Revenue is down. Sales are slowing. The CEO looks up from the business plan and realizes that the company won’t meet analysts’ expectations. Focusing on the organization’s sales leader, the stage is set for sacrificing a scapegoat.

Upon who else should the axe fall when the sales organization misses revenue targets? After all, aren’t sales and revenue the responsibility of the sales leader? The answer may be as easily forgotten as it is obvious.

To one degree or another everyone in an organization impacts the revenue generating process. The strategic plan of the board of directors and the CEO provides the overall strategy for revenue generation. The marketing department provides crucial demographic and psychographic customer or client information on which the sales department relies in formulating industry and account strategies. Manufacturing, finance, legal, customer service and all other departments facilitate or constrain the process of generating revenue, each in their own peculiar way.

The sales organization’s influence in enterprise revenue generation is concentrated in the sales pipeline. Identifying bonafide sales opportunities, managing those opportunities through the sales pipeline until they produce revenue, and then managing customer or client relationships are the primary responsibilities of the sales and sales management teams. Rarely, if ever, does the sales organization control the resources of manufacturing, marketing, finance, legal and customer service.

The picture most companies present to the world show the sales organization “out there,” in front of customers and clients and in front of the rest of the company’s departments. Even marketing, the first cousin of sales, is more often than not as disconnected from sales as are the other departments. The sales group leads the company charge, and the other departments take up rear support positions, providing tangible and intangible support.

Revenue generation is a cross functional, company-wide process that involves every department and all employees in the organization. The CEO and the Board of Directors set corporate strategy and everyone else in the organization executes that strategy. We have never observed a situation where the sales organization is in disarray while all the other business segments are humming along with little or no friction. In those rare cases where the failure or under performance of an enterprise’s revenue generation process lies within the sales organization, the appropriate sales executives, managers and sales professionals should be held accountable and should suffer the requisite consequences. Before CEO’s shoot their sales teams, however, they might want to take a critical look at the entire revenue generation process and how each business segment contributes to or detracts from the success of the process. Like America’s favorite psychologist, Dr. Phil, would advise: Every department in an organization either contributes to the company’s revenue generation process or contaminates it.




Catalogs as a Way of Selling Products or Services

November 28, 2011 in Network Marketing | Comments (0)

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Catalogs generally range from small pamphlets to large bound books that contain hundreds of pages. By and large, catalogs consist of images or photos, the description of the products and their prices. If you are new to the catalog printing process there are several things you need to consider. First off, you have to carefully plan your catalog design and printing process. You need to decide what kind of catalog you want to create. Would it be a catalog for your individual customers or for other businesses? What products should you included in every page? How many pages will your catalog have? And how many catalogs will you need to be printed?

Likewise, you need to consider the printing technology that you will use. Keep in mind that using the wrong printing equipment can cause damage to the final print out. Thus, if you want high quality catalogs, asking the help of a printing company can be a good idea. You can go with you local print shop or go online and select from the hundreds of companies there the one that will do the job for you.

If you are concerned about the design of your catalog you can ask the help of a professional designer. As there is a huge amount of skill and technical knowledge needed to design and create a catalog, the services of professional graphic artists can be helpful. Make sure though to look for a company that has experience in catalog printing and designing. But when considering a company for you catalog printing, do not merely look on their styles and designs but look at the quality of their work. Chances are the past works of this company were created to match the need of their clients so their portfolio may not necessarily show the style of catalog that you are looking for. So focus more on the quality rather than on the design.

As a business owner it is important that your catalog should look a lot like a quality magazine printing. This way your customers will more likely keep your catalogs or keep them in the open. When customers do not like your catalog they will most likely keep them buried under their magazines. Keep in mind that keeping your catalog visible can increase the chance that readers will contact you immediately and place an order.

Hence, there are many things you need to consider when creating a catalog. It takes more than the need and willingness to create a good quality, professional-looking catalog. You have to have creativity, determination and patience. Likewise, you need to keep in mind what your customers need and want when producing an effective catalog. After all, it is your customers whom you created your catalog for. So, the look and feel of the catalog should reflect the mood of your products and services.



A Testimonial is Worth 100 Cold Calls

November 27, 2011 in Business | Comments (1)

If you hate cold calling, and even if you don’t, you should start capitalizing on the work you’ve already done.

So often we don’t utilize one of the most persuasive selling components in our marketing materials – the words of our own clients. Many creative people have wonderful testimonials from clients, but never use them for fear that they are “bragging” or that it is “too self promotional.”

Well of course it’s self promotional! That’s what good marketing is!

When you are finished a project for a client, why not capture that moment in the client’s own words to use for showing potential clients the value of your services? Testimonials are even more crucial for creative businesses because it is more difficult for the average person to set a value on most arts related items and services. Seeing others talk about the value of working with you will help them more readily understand the value of your work.

If your client doesn’t come running to you with a testimonial, then ask her for one. There is nothing wrong with that and most clients are honored you asked them.

The best testimonials are ones that show a measurable goal has been reached and uses language that your potential clients can identify with.

For example, here is a testimonial I received from a client who is an artist:
“I just recently got back from a job I did up in Cape Cod worth over $11,000 and it is because I used the techniques I learned from you to turn a consultation into my biggest job ever.”
-Amy Ketteran, Ketteran Studios

Here’s another example of a testimonial I received from a corporate client:
“My improved confidence/speaking skills has helped my career as well as Verizon Connected Solutions since we are now working on developing partnerships/joint ventures with some large manufacturers and I am involved with seminars to promote these potential partnerships. Since I began working with Kirstin I’ve had several speaking opportunities and I can tell you her methods work. In fact, because of my work with Kirstin, I gave testimony in court that caused VCS to win a nearly $1 million lawsuit with customer who refused to pay. I can’t thank Kirstin enough!”
-Ed Ruby, Director of Business Operations
Verizon Connected Solutions

If you have testimonials, but they are not measurable, then they aren’t as persuasive as they need to be in order to sell a future client. To get measurable testimonials, all you have to do is ask for them. If you receive a testimonial from a client that isn’t measurable and doesn’t show a specific example of how that client has improved since working with you, then thank the client for the kind comments and ask him to narrow down the success to one or two specific items that are improved due to your work together.

You can respond with something like:
“Thanks for your feedback. It’s wonderful to hear about your success. What specifically has improved during our work together? Were you able to measure the difference?”

The more measurable the testimonial, and the more the client speaks in his own words, the more persuasive it is to the potential client, and the easier it is to generate new business.

Review your client list and look back over recent projects. Ask your best clients for measurable testimonials. It’s a whole lot easier than making a cold call!



10 Low-Cost Sales Boosters You Don’t Want To Overlook

November 26, 2011 in Affiliate Marketing | Comments (0)

You don’t have to spend a fortune to boost your sales! Take a look at these 10 quick and easy ways to send your profits to the moon without digging into you advertising budget.

1. Test and Evaluate
Have you ever wondered just how much of your advertising budget should go toward experimenting with the latest marketing strategies? Marketing gurus say… spend 20 percent looking for new and improved marketing methods, while the remaining 80 percent uses the “tried and true” marketing strategies to keep the profits flowing.

2. Capture Attention on your Website
Use headlines that leap out and grab the reader’s attention to moment they open your Web page. Hey, they’re just like you… if their attention isn’t caught immediately, they ‘re ready to surf on the more exciting things!

3. Use the Best-Kept Marketing Secret – Postcards
Postcards are quick and easy to read, not to mention the fact that you can shave off a great deal of wasted advertising expenses by targeting your market. Hey, they’re cheap and convenient for you, and they get read more than other types of advertising materials… a winner all the way around!

4. Let Customers Sell You
Some things sound better coming from someone else. Yes, it’s hard to brag your business up as effectively as a satisfied customer. Testimonials are evidence that you deliver what you promise. Paste them across ads, your Website, and any other sales copy you happen to distribute.

5. Just Ask
Great salesmen take the time to listen to the questions the customer has, identify their wants and needs, then ask for the sale. That’s right, they’re not afraid to just ask them to buy! Sometimes customers just need that little bit of pressure to cement the deal.

6. Raise the Value
Sometime value is only in they eyes of the beholder. You can raise the perceived value of your products by pointing out benefits that consumers may have overlooked. While you’re at it, raise the price. Yeah, we all know that more valuable items have higher price tags! Don’t be surprised if your profits skyrocket.

7. Make it Easy to Decide
Have you ever had a hard time deciding what to buy? Uh-huh, you don’t always come to a conclusion immediately. Every time a customer walks out of the store without making a decision, you take a big chance on losing the sale. Keep the options to a minimum to maximize the sales numbers.

8. Break it Down
Got a big ticket item? Break the price into bite sizes for more appeal. Yeah, 90 cents a day sounds much cheaper than $325!

9. Create Bonuses
An unexpected bonus with a purchase makes it seem like you got a lot more for your money. Keep customers smiling when they walk away from the cash register, and they’ll keep coming back for more.

10. Handle Customer Complaints With a Little TLC
Don’t waste time getting to the bottom of the problem. Customers want to feel they are being heard, or they wouldn’t take the time to complain to you. Are you afraid that you’ll be losing profit, if you have to bend too far backwards to accommodate them? Think of it this way… an unhappy customer you turn into a happy customer will become a loyal customer. Yeah, it’ll pay in the long run.



Tips for an excellent book page layout that get noticed

November 25, 2011 in Affiliate Marketing | Comments (0)

People are nowadays fascinated with color and creative designs. The more attractive and colorful an object is, the higher is the possibility for a person of buying an object. So if one even plans to write a book, much has to be considered about the layout of the book page for the enhanced sales of the book.

First and foremost, one has to choose the right font style for the body type of the book layout. This is very important for both the appearance of the book and for the transference of files for printing purposes. There are numerous fonts to choose from for the book, but the most common fonts are the Old style fonts that are easily readable for large body copy like Times New Roman and Baskerville. While creating the layout of the page, remember to use a contrast font for the heading. Most of the times, children’s books are set in a slab serif font. With regards to printing of the book, it is very important to ensure that all the fonts that are chosen are resident in the Windows font folder; including the italicized and bold versions. This is because some of the fonts may not be installed into the computer, thus resulting in the difficulty of printing of the material. To avoid any complications in such matters, it is better to use common book fonts like Garamond and Times New Roman.

The next thing to remember about the layout of the book page is that for the page layout to be visually appealing, and to keep the readers interested in it, it is necessary to have contrast on the pages. Use contrasting type for headings and keep them different from the body type. Make it a point to choose one justification for the book, and to stick to it. The center justification is considered to give the book layout a formal look. Left justification produces a more conservative professional look while full justification gives the book layout a clean and orderly look. Creativity always brings success to arts. In the art of writing a book, creating a unique visual element that you like, to be repeated throughout the book, gives the book a special look. This visual element could be a decorative ornament under each heading or a fancy drop cap.

Organization is very important in a page layout. So make it a point to organize your type properly by grouping things together that relate to each other. The next point to consider in a page layout is the addition of a picture or art on a page. The difference between using no pictures and a single picture is much greater than the difference between using one picture and several pictures on a page. Having a picture as a whole page background proves to be very attractive. However, the real challenge here lies in finding a picture that fits with having text on parts of it. Never compromise on the aspect of interference between structures in the picture and the text. The classic layout of a combination of text and a large picture on a page is functional, but proves to be quite boring in terms of layout. Instead, putting the picture in the center of the page and having the text waved around looks more attractive. Having a small picture on a page too is a great idea as this picture may add a lot of attraction to a text page if used wisely. The picture, preferably black and white, has to be a small object with a message. These pictures can be chosen from a wide range of hundreds of thousands of professional stock photos found at picture agencies like AgeFotoStock.com and Alamy.com.

Whatever photo is chosen, make sure that there is a lot of white space on the page to let the reader give their eyes some rest. Make sure that the layout of the page is the same for each page of the book, like in all pages being left centered, right centered or centered. This is because if you mix designs, the perspective client will consider you to be unprofessional. Avoid clashing of colors of the design and the font of the page. Keep the number of colors, and fonts used in the page layout at a minimum to avoid clashing of the different colors and fonts. And most important of all, think and plan out the page layout before actually attempting to do the page layout. Using all these methods will indeed produce a page layout that will be tempting and interesting to the perspective reader of the book!


The Necessity of Continuous Sales Training

November 24, 2011 in Business | Comments (0)

The prosperity and popularity of successful companies is obviously the result of continuous training. Without proper sales training, a business is unable to stand out from the rest, thus having poor exposure and low credibility on the market. In order to achieve and maintain the success of their companies, business owners need to make sure that all their team members benefit from frequent sales training. While a short sales training course or seminary can familiarize your sales staff with the fundamentals of sales, the long-term success of your business can only be achieved through the means of ongoing sales training. Ongoing sales training is vital for maintaining the pace with other businesses in your branch and it can also help your company to get ahead of the competition.

Ongoing sales training programs are very important for any business, as they can help salespeople to maintain a good level of sales performance. It is important to note that the great majority of salespeople only improve their selling performance at first, being unable to progress further without frequent sales training interventions. Considering the fact that marketing and sales are a marathon, not a sprint, it is vital to frequently intervene with new, effective sales training solutions among the members of your business.

Proper sales training programs work on multiple levels: they provide the members of your business team with the latest marketing solutions and strategies, strengthen the relationships between the members of your team and also boost the morale and the motivation of your entire sales staff. An effective sales training program can have a very refreshing effect on the entire business, announcing a new stage in the activity of the company.

There are two main categories of sales training: self-study oriented sales training, which allows the trainees to learn on their own and trainer-oriented sales training, taught by a sales “coach”. The first category of sales training includes multimedia training, trade books and textbooks that contain various selling techniques and strategies. Trainer-oriented sales training includes programs that involve active participation to courses, seminaries or laboratories. In contrast with self-study oriented sales training materials, trainer-oriented sales training programs are by far the best means of acquiring a wide range of skills and abilities that can considerably increase the sales efficiency of your business.

Trainer-oriented sales training programs have the advantage of offering trainees the chance to engage in role play situations, thus allowing attendants to quickly polish their skills. During the entire program, the trainees are encouraged to express their opinions and ideas, being provided with proper feed-back from their trainers. Trainer-oriented sales training programs can effectively improve the skills and abilities of your business team members, thus enhancing the overall performance of your company.


Bonuses: How To Raise the Value of Your Products

November 23, 2011 in Affiliate Marketing,Resell Rights and Private Label Rights Products | Comments (0)

Whether you create and sell your own products, buy reselling rights or rebrand other people’s products, adding value with bonuses is a well-used tactic in affiliate marketing. Why? Because a good bonus is valid, honest, and truly does add value to any offer. Perhaps most importantly, it makes the customer think that NOT to purchase would be a very unwise decision.

The challenge is that almost every marketer is using bonuses, so customers are wearying of the hype. What you need to do is offer them bonuses that do add genuine value to your product, and off them at the right place and time, and in the right way.

Some examples of good bonuses are:

*your product is an ebook about how to buy a used car, and your bonus is a report on how to check to see if a vehicle has sustained damage.

*your product is software designed to simplify obtaining reciprocal links, and your bonus is a report about how to create search engine optimized website title, description and keywords.

A bonus with genuine value:

*can be put to use immediately and is directly related to your product.

*provides motivation that is a match for the motivation to sign up for the newsletter or buy your product, and serves to add to that motivation, not detract from it.

*can allow you to put a price on a product that others give away for free.

The right placement of a bonus is:

*immediately before your prospect makes the last click to complete a sale. This will eliminate any last minute hesitation and will reinforce what you are asking for your product.

A bonus works well if you will only be selling your product for a limited time:

*If you can tell people that if they order by a specific time they will get a discount or free bonuses, there will be a sense of urgency compelling the customer to buy now rather than risking missing the bonus.

Here are examples of appropriate free bonuses:

1. Physical Product
If you are selling a physical product, it’s easy to slip in a free sample or free gift. Anything with your logo, url and/or contact info reminds your customer to return to your website. Pens, mousepads, coffee cups, and refrigerator magnets all get used frequently.

2. Special Report
Information in a condensed form that relates to what you’re offering and would be very helpful for the customer makes a great bonus. If your product is information explaining how to do something, your bonus can be a detailed description of some aspect of that. A great bonus to add to Opt In Master Course would be a report outlining how to get the most out of your favorite traffic exchanges or safelists; or, how to write a good email advertisement.

Titles that are exciting and include numbers, such as “10 Killer Steps to Writing Email Ads that Sell”, are proven to be highly successful. An easy way to write your report is to write it in Microsoft Word, format it so it looks professional (using white space, highlights, and bulleted lists, for example), and then use Adobe Acrobat to save it as a PDF file for easy downloading. Be sure to promote your business, website, and relevant affiliate programs in there too – remember it may get passed around. If you would like to make your report available for rebranding, then use pdf995 instead of Adobe Acrobat. Rebranding rights encourage other marketers to pass it around. You can offer your report for free, and sell rebranding rights.

3. Resource List
Compile a list of your personally recommended resources, websites, books, and vendors that will help your list grow their lists and run a successful business. You can set this up as a PDF file as well, or create a password-protected area of your website that your list can access.

4. Checklist
Are there any checklists that would be a good tie-in to what you offer? That help people do what you’re teaching them to do, better or easier? A checklist of a daily traffic exchange surfing schedule, or weekly website promotion activities, would help your list members run their businesses more efficiently. A common question I receive is, do you really use ALL the resources in OMC? Your answer to that could be your checklist of what you use.

5. Collection of Articles
My favorite way to advertise my site and add valuable content is to write articles and post them to article directories and on my website. Your list of article directories, or a collection of your best 10 articles, would make a valuable bonus ebook.

6. Workbook
Since OMC includes marketing principles, strategies and tactics, put together a separate guide to help your list members do assignments, stay on track, and document their progress. A workbook is something people recognize and appreciate because it infers step by step guidance, with measurable results. This would be a step up from a checklist.

7. A Coaching Session With You
A consultation is a great bonus to offer, for several reasons. First, it helps you get to know your list members and their questions will help you decide on the direction your website should take. Second, it’s a great opportunity to add backend sales to your free products. For example, if they appreciated the coaching you provided, they may be interested in buying an ebook that expands on this info.

Digital or Physical?

If you’re offering printed material as a bonus, don’t go nuts spending a ton of money making it look great. “Good” is okay! A simple printed-on-demand report from Cafe Press fits any budget and is fine. First you sign up for a Basic Shop for free. On the ” My CafePress” page, click on the “products” link under Shop Management. Next, click on the “add products” button at the top of the page. This will direct you to the product list where you can select the products available for you to choose from. The book is the last product in the list. The system will then walk you through each step of creating your book.

What’s most important is the cover — even if you only produce a digital report or audio product, having a graphic of it will help increase your response and make you look more professional.

Give Your Wallet a Bonus This Month

So get some bonuses together, make note of your sales so far, and then add some bonuses and watch how your sales rise.



Targeted Traffic Is The Secret For Good Sales!

November 22, 2011 in web traffic | Comments (0)

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What’s a targeted traffic made of?

The people that wants to find on Internet, what you are offering on your web site, and visit your web site, are called targeted traffic

What kind of traffic will visit your web site?

You will be visited by:

* People that where looking for other kind of products and services and arrived there by mistake
* People that are looking for similar things to those that you offer at your site
* People that are looking for what you have to offer

You must certainly try to avoid the visits of the first group, and encourage the second and the third group people

The second group, are targeted traffic, and even when they are not going to buy YOUR products, may buy Affiliate Program’s products offered at your web site or provide you a source of income through Adsense

And the third group, is the kind of targeted traffic that’s going to arrive to your web site, with a desire of finding what you are offering, and most probably buy it from you.

The targeted traffic might not be in a buying mood the day that they visit your web site, but they will be receptive to your offerings, and if you give them a reason to return to your web site (having a good content site), they might buy from you in the future.

You may have heard that what you need in order to do a good business with Internet is traffic, tons of traffic. But you don’t need just traffic, you need TARGETED traffic because is the only kind of visitors that will provide you a revenue.

So you don’t need any visitors, you need qualified or targeted visitors that will respond with a positive attitude, and will want to read what you say at your site.

Can you do business with untargeted traffic?

Yes, you can, but it will cost you much more money and time to do it.

For every 100 or 1000 bulk untargeted visitors you might find one that’s really interested in your offer, but if you are in a pay per click campaign you will need to pay for 100 or 1000 clicks to get each sale.

If you are trying to drive traffic through the search engines, is the same, you will need 100 or 1000 times more visitors to get the ones that really care for what you offer.

How can you get targeted traffic?

The most cost efficient way to attract targeted traffic to your web site, is utilizing the search engines, the directories, and links from other related sites.

And how will they provide you with targeted traffic?

They will do it if you reach a high ranking, because if you have the right product or service for your targeted customers, and when they search for it on the search engines or directories, you have your site on place 400, they most likely NEVER find you or buy from you.

So high ranking on the search engines will not only provide you with your targeted traffic, they will also provide you with credibility, and people that find you on their lists, will arrive to your web site, with the kind of mood that you need in a visitor.


Practice Active Listening and Boost Your Sales

November 21, 2011 in Affiliate Marketing,Business | Comments (0)

In sales it’s always said that if you understand your product and solve your customer’s problems then you’ll do well in the sales environment. But this presupposes one thing … that you have really listened and understood what the customer is saying. We’re talking about the importance of active listening in sales.

What Is Active Listening?

You may have heard this phrase before but what does it really mean? If you are actively listening to your customer then you will be able to tell a third party exactly what was discussed, what the customer’s concerns and problems were and what agreement was reached.

Listening intently will help build rapport with your client, give you a much better understanding of the issues and ensures you don’t miss opportunities! It’s a skill that can be easily learned with a bit of practice.

Before we go into some tips on how to improve your active listening skills, let’s look at some of the reasons why we sometimes don’t listen as intently as we should.

Distractions

It’s all too easy to get distracted. The noise from outside, the builders working next door, the photocopier chucking away just outside the room, the customer’s dress sense! All of these things can drag our mind from the ‘here and now’. When we hear or see the first signs of a distraction before we know it our mind has switched off and we have missed an important buying signal from the customer.

Our Inner Voice

This is probably the biggest culprit for our lack of active listening. You have woken up this morning and had a blazing row with your partner. You got into work and discovered a major problem which is going to take up most of the afternoon when you get back into the office. Your inner voice, if not kept in check, can keep your mind occupied for hours leaving you and your customer, wondering what exactly happened in your meeting!

Interruption or No Reaction?

These causes of inactive listening are opposite ends of the scale but just as bad as each other.

Interruption may be your style where you are constantly asking questions. Yes, asking questions, as we shall see later is good, but taking it to the extreme can be damaging. Not only will the customer be annoyed by your steady and relentless interruptions but all your mind is thinking about is the next question! Once you have thought of a suitable question your mind then concentrates on identifying an opportune pause in the conversation. The result is that your mind is doing anything other than really listening to what is being said!

The opposite end of the scale is saying nothing at all. Intently listening but saying nothing will lead to boredom for your mind – it will seek interest by launching into self-talk. The lack of reaction from you means your customer will also very quickly lose interest. If he has no feedback from you as you go along then rapport or a relationship, which are essential ingredients to a successful sale, will simply not develop.

Some Useful Tips

So what can you do to train yourself to be an active listener? Here are a few tips.

1. Train your mind to tune out all the distractions in and outside of the room. Resolve to fully concentrate on the conversation and to understand what is being said. If you find yourself wandering, get yourself back on track by following the next tip

2. Repeat back in your mind what the person has just said to you. To do this you have to intently listen to what is being said. Repeat a few sentences until you are back in the ‘real world’

3. Ask ‘what’ questions to yourself, for example, ‘What use can I make of that point’, ‘What is he really after here?’ These internal questions can both keep you on track and at the same time provide extra insight into what the customer is driving at

4. Before going into a meeting, purge your mind of all negative or distracting thoughts. Resolve with yourself to deal with only the matters in hand

5. Never interrupt a customer when he’s mid flow – it’s distracting for both him and you. Find a natural break in the conversation or store your question away for later

6. Provide feedback in the form of the odd ‘umm’ or ‘OK’. This will keep you interested and also demonstrate to the customer that you are sill with him. In the same way, ask some questions which relate directly to what has just been said. This will keep you focused on what’s being said

7. If you find your mind wandering, take notes. Jotting down what is being said needs your listening skills firing on all cylinders! Don’t go for a word-for-word summary, that’s distracting in itself. Just highlight key points to keep your attention

Active listening in sales is a great and necessary skill. It can be learned but only with practice. Make a commitment to follow these tips so you actively listen. You’ll quickly see better results!